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Will I receive a tracking number?

As soon as the watch ships, you will receive an email with the tracking number and a URL to track your package. We ship with EMS or other delivery method which can expect your watch in the shortest time.

How fast is the shipping time?

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Do you deliver to my country?

Yes, we deliver worldwide. Usually once the payment is confirmed the processing time is 3-7 business days and the shipping usually takes 15 to 25 business days, depends on which country you are located in.
Note: Sometimes there is a overload in warehouse and the processing time may take 4 or 10 days.

How Do I Track My Order?

After the package is sent, we will email you the tracking number or you can contact our customer service for the tracking info.

What should I do if I did not receive my watch?

If the package does not arrive (seized by customs or lost), you can contact our customer service to request a refund or resend .

Do you accept customization?

Yes, if you have any special needs , plz contact our customer service. We will try our best to satisfy you.

what should I do if I have a big wrist?

If you have a big wrist and need extra links, you can contact our customer service to add one more band to your order or you can find it on our website page “accessories”.

Why the watch did not move when I get it ?

Sometimes automatic watch needs to wind manually, you can contact our customer service for teaching video.

Does the second hand run smooth or ticking?
For Automatic movements the second hand sweeps with a rate of 21600 bph, for Quartz movement the second hand ticks.